CUSTOMER CARE

Gear.com Returns

Most Gear.com orders can be returned anytime within 30 days of purchase for any reason, as long as the product is unwashed/unworn/unused, and is still in its original packaging with original hangtags, etc. Some exceptions apply, such as products where the purchase is final (no returns) because they are on clearance sale or for other reasons, and will be noted on the product’s detail page. Please take note when placing your order.

If you experience a manufacturer defect outside of Gear.com’s return window for an order, please contact the manufacturer directly since many brands will honor returns in situations of manufacturer defect.

A few easy steps for returns & exchanges:

If you need to return an item, and it is within the Gear.com return window for that item, please go into “Your Orders” which is linked under your profile at the top of the page. In the “Your Orders” section you can click “Report an Issue” where you can request a Return Authorization. Once you’ve submitted that request, we’ll get back to you with instructions often including a Return Authorization number.

Then pack up your item and ship it back to the address provided in the instructions. Once the returned item is verified to be in the condition required, then a refund will be processed.

If you wish to exchange for a different size or color, then once the refund is processed then we can help you place a new order for the desired item and ship it out to you.